The expense of our ground was a major financial determination for my family, and I experience I have acquired no exactly where around that standard of buyer treatment from Empire.
Your fulfillment is vital to us, and we’re unhappy to find out that your carpet is just not Conference your anticipations. We’ve Situated your account, and we’ll be in contact with you Soon to discuss attainable repair service solutions.
After we eventually bought to talk to some 1 we observed transition strips arising and some harm on 3 from the planks, the fellows came out and stuck the strip which were developing and took pictures from the weakened planks, then I receive a contact stating they may resolve it but I must spend the installers the hurt could be my fault, but I understand it was not, Additionally they said due to the fact I signed the paper they have been from the distinct.
You should contact us at customersupport@ empire-today.com with both your Call and purchase details. We anticipate hearing from you.
Thank you for bringing your problems to our interest. We regret to hear about your encounter, and we would want to follow up with you to further discuss your concerns.
Please Notice: all of our things from bedrooms is sitting while in the bogs, and our we're not able to utilize the bogs and or any realted amenities. This really is unaceeptable and Improper in so many ways.
The very fact of the subject is you don’t recognize nor are you looking into any of these complaints. You don’t care. You built your money. Upward and onward suitable? You’re Awful.
We’re disappointed to hear that you've got not been contacted with reference to this make any difference. We’ve Positioned your account, and we’ll be in contact with you shortly to further explore your working experience.
We strive to go away a optimistic impact in the course of our in-property consultations, and we’re sorry to listen to that this wasn't the situation. We’ll be in contact with you shortly to debate your practical experience.
I have been wanting to cancel my agreement mainly because When the revenue is this terrible I am able to only picture the service piece. My deal states I must more info signal and ship the cancellation in electronically, within three days, but no person will inform me where by to deliver it. They only hold saying “oh you're going to get a get in touch withâ€. Try to avoid THIS COMPANY!!!!
.named empire informed them that I need a monthly condition ment.the man was impolite and demanded a bigger payment than just what the arrangement was for..now I get a letter from a group agency.I’m intending to phone our nearby information channel and inform my horror Tale about empire..now my credit is ruined at not fault of mine!
A business as huge as yours and also the promoting bucks you devote, care must be taken in customer support plus the people today you use to setup.
March 20, 2018 at 10:03 pm I had carpet set up on Saturday, March 17 plus the more info installers arrived in and initial query the guide Expert asked was how are you currently paying your harmony. I stated via charge card and he stated he necessary it at once. This struck me odd as whynshould I purchase a job if it isn’t performed and how do I know what sort of occupation was going to be accomplished? The lead laborer spoke damaged English and his employee spoke no English in the least. The lead laborer claimed to me you might be probably about to must Minimize your doorways in Just about every space and After i requested why he stated carpet was thicker….I claimed no It is far from. He claimed let me Test and took a razor blade to my carpet. I assumed to myself nicely he improved hope new carpet is alright without cuts to my doorways as he just distorted my outdated carpet. That they had their Spanish songs blasting in my property also While it absolutely was my vacation St. Patrick’s Working day and my husband and I could not even listen to our parade on TV because of their new music blasting. They taken out my aged carpet and threw it out my top rated flooring window and made a large number in my driveway and didn’t hold the courtesy of cleaning it up over the job. I went upstairs to see how they have been doing and so they didn’t modify any of the existing padding in almost any of my closets Once i requested why they explained no need —- I stated to myself why did I buy padding??? They Lower The brand new carpet out my driveway and purchased it in piece by piece home by place. We just experienced our property painted, I went upstairs and a number of other hrs later on located marks on my wall and questioned what occurred.
The adhere to-up inspection by Joe, which initiated Trevor’s subsequent pay a visit to was to reiterate my dissatisfaction with the initial installation also to incorporate The difficulty via the entrance entrance doorway, which I remediated at my very own expenditure (see primary put up). The nerve your group must Engage in semantics. I shared with Kim that their reaction was unacceptable and that the settlement was for a full replacement, don't just for the dining area and any harmed floorboards at a great/discounted selling price.