I talked Together with the saleman, soon after attempting the 800 number of which they explained to me they had no manager. The salesman explained he would see about receiving the "head" in the Denver office to speak with me.
We apologize to your encounter, and assure you that we just take issues like these seriously. We’ll be additional reviewing your worries and can be in contact with you before long.
I even now locate it very disturbing how this set up staff of yours might have carried out these kinds of a quality work on the two upstairs rooms and totally screwed up the remainder of the dwelling.
We regret to hear that the fears haven't been settled, and guarantee you that we take issues like these critically. We’ll be following up along with you shortly to learn more.
Extensive Tale limited, immediately after confirming the carpet we had selected and surveying the rooms, they following supplied suggestions on how to ideal carpet the stairs. I requested which a person was simplest (we are just obtaining the dwelling all set to offer) and he mentioned it did not issue and instructed the Hollywood match.
August 31, 2018 at 12:54 pm Awful, Awful, Terrible! This corporation has experienced me in tears crying for times more than the Terrible career they did on our flooring. It seems so negative. The income rep Greg is not going to give me the data regarding how to Call the installation manager. He claims that he has emailed them and Greg even agreed it seems terrible. The installation hasn’t even been finished!
I'd my carpet mounted in 2012. It was purported to be described as a good quality carpet & it seems Definitely Awful! It’s snagged almost everywhere & the seams are all coming up & there’s patches of carpet missing there. My to start with phone contact I used to be explained to I could be presented a get in touch with again in two-three days later. I didn’t listen to something so I get in touch with again yet again & was supplied my reference number & advised my other reference number, from my 1st phone, was closed for some purpose! So inside the imply time I get yourself a letter saying they couldn’t get a hold of me & to get in touch with. I connect with the individual that was over the letter & I go away her a voicemail. She under no circumstances called me back again! I identified as once again & demanded to talk to some supervisor. The supervisor, who said his title was Saul, bought on the phone & gave me my 3rd reference number & stated It could be sent into a manager & “escalated†& promised I'd personally receive a connect with back by the following evening.
Nothing resolved just explained to in essemce “somebody should be there prior to 6 pm –following waiting around all day.
May well 1, 2018 at four:06 pm Disgrace Disgrace Disgrace to Empire Today…. the use of inexperienced laborers to setup tile. We had the tile mounted very last week and nonetheless have not heard back from a manager or inspector on all the problems. Truly on day just one the tile installer seemed to really know what he was performing but he didn’t return the next working day and left it up to 2 inexperienced laborers to complete.
Due to the fact Tuesday November 21st, I are actually contacting your CS department, the extensions and cell phone numbers your crew has provided, I've remaining messages on all empire today llc reviews VM, known as the product sales department as a last effort for today, and no-one has known as me back again thus far, November 27, 2017; six:15pm
This installation has become a nightmare. On October 24 2017, I sat with George Svadeba and requested two rooms of carpet, honey tone and grand junction. When it had been delivered the grand junction color was incorrect. They set up the honey tone Nevertheless they didn’t contain the transition which they promised to deliver. On November fifteen,2017 I was explained to which the grand junction aspen will be delivered. I was under no circumstances notified that early morning as just before, Once i identified as they claimed the get was not in. Which was Nearly a month after I purchased it and it continue to was not in. They explained they might bring it on Friday Nov seventeen, 2017. They also claimed the changeover would come also. That Friday they sent subcontractors and they didnot possess the changeover or realized very little about this. Then they said I had to pay for the 500.00 harmony right before they would start. I'd currently paid around three,000 and was insulted mainly because they didn’t speak english and their interpreter claimed that another lady had not paid out the money when they mounted the ground so that they didn’t have confidence in me.
November six, 2017 at eleven:58 am We purchased a carpet for our reduce level, a 12 months later on we started out noticing carpet rolls so i called Empire Today to determine when they could have their installers come back to tighten up the Place. The customer service agent gave me a affirmation number and instructed me that Steve Fulbright would get in touch with me again to setup an appointment with me to return out to begin to see the carpet.
So now I am right here with almost everything from my closets out on my balcony and we’re expecting rain so I needed to head out to obtain tarps to test to guard every thing and I’m now having to acquire time off Focus on Monday for that kitchen set up and HOPE that they really display up and do the job this time.
At twelve:thirty when he didn’t contact I called him. He claimed that he had sent an electronic mail and was waiting to an e mail back again. It really is three:15. I’ve termed and no one will remedy the phone. Furthermore my carpet hasn't been installed. I identified as and spoke with Megan she was pretty good. She scheduled me for Tuesday Oct tenth. At six:13am acquired a connect with stating an installer for Empire would arrive at my house. At nine:00 not a soul had arrived so I started off calling. Initially contact – another person will call you back. 2nd simply call – (45 mins later on) another person will simply call you back. Third phone, I bought the exact same reaction. Then at ten:45 the installer called and reported they we not coming. He asked if they could reschedule for upcoming Monday. I said no and hung up. Service is terrible, disconnected, and unreliable. I'm now seeking for somebody to install carpet in my property.